Refund Policy

Returns
All returns must be postmarked thirty (30) days of the date of the purchase date. All returned items must be in new and unused condition, with original tags and labels attached.

Return Process
To return an item, please email customer service at cs@endocannahealth.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:

Endocanna Health, Inc.
Attn: Returns
4116 W. Magnolia Blvd., Suite 100
Burbank, CA 91505 USA

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method.

Refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fifteen (15) days from the receipt of your item to process your return or exchange. We will notify you e email when your return has been processed.

Exceptions
The following items cannot be returned or exchanged:

  • DNA Test kits that have been opened.

For defective or damaged products, please contact us at customer service number below to arrange a refund or exchange:

Questions
If you have any questions concerning our return policy, please contact us at:

p. (833) 363-6226

e. support@endodna.com